Effective Date: May 2026
Scope & Application
Eduinfinite provides professional overseas education counseling, university application support, document review, and student visa guidance in Bangladesh. This Refund Policy governs service charges, file opening fees, and administrative retainers paid to Eduinfinite for educational advisory services. By enrolling or paying any service charge, you acknowledge and agree to the terms described herein.
Consultation & File Opening Fees
Initial counseling and eligibility evaluations are provided to guide prospective students on suitable study destinations and academic pathways. Once a student registers, opens a consultancy file, or initiates file processing, initial registration charges and file opening fees are non-refundable. These fees cover dedicated counselor allocation, profile evaluation, academic credential assessment, and preliminary university shortlisting.
University Application & Third-Party Charges
Eduinfinite operates strictly as an educational consulting intermediary. All payments remitted to third parties—including foreign university application fees, credential evaluation boards (e.g., WES, ECE), embassy and visa application charges (e.g., VFS, UKVI, US DS-160), biometric fees, immigration health surcharges (IHS), language test registration fees (IELTS, TOEFL, PTE), courier charges, and document notarization or translation fees—are strictly non-refundable by Eduinfinite under any circumstance.
University Tuition Deposits & Institutional Refunds
Tuition fees, CAS deposits, confirmation deposits, or advance tuition installments paid directly to international universities or remitted through formal banking student file channels are governed solely by the refund and withdrawal policies of the respective higher education institution. In the event of a university withdrawal or visa rejection, Eduinfinite will assist the student in preparing and submitting formal tuition refund applications to the university. However, Eduinfinite assumes no liability for institutional refund timelines, foreign exchange rate variances, university administrative deductions, or transfer delays.
Visa Outcomes & Service Fee Adjustments
In line with Bangladeshi educational consultancy standards, visa outcomes are decided exclusively by the respective high commission, embassy, or immigration authority: Standard Visa Refusal — If a student's study visa is refused on standard assessment grounds (such as academic assessment, insufficient ties, or embassy discretion) and the refusal is not caused by applicant misconduct or false submissions, Eduinfinite may consider a partial refund or fee adjustment of the consultancy service charge, subject to the deduction of an administrative handling fee for operational work completed. Non-Refundable Refusal Grounds — No refund of any service charge or file fee will be granted if visa refusal is caused by: • Submission of forged, altered, fake, or fraudulent academic documents or certificates. • Forged or misleading financial records, fake bank statements, or counterfeit solvency certificates. • Concealment of prior visa refusals, deportation orders, travel bans, or criminal history. • Failure or refusal to attend scheduled embassy interviews, biometrics appointments, or medical screenings without valid justification. • Unilateral withdrawal or abandonment of the visa application by the student or sponsor.
Student Voluntary Withdrawal & Inactivity
If a student chooses to withdraw their application, decides not to pursue overseas studies, changes their destination country without prior mutual agreement, declines an accepted offer letter/CAS/COE/I-20, or abandons communication after file processing has started, all fees paid to Eduinfinite remain strictly non-refundable. Fees paid cannot be transferred to another student or third party.
Successful Admissions & Visa Grants
Once a student receives an official university offer, issuance of acceptance documentation (such as CAS, I-20, or COE), or a visa grant, all consultancy services provided by Eduinfinite are deemed fully delivered and completed. In such cases, all paid service charges are 100% non-refundable.
Cancellation & Returns
Eduinfinite provides professional advisory services only and does not sell physical goods, so no product returns apply. Cancellation of a service is governed by the following: • Before file opening — A booking or counseling session may be cancelled before a consultancy file is opened or processing begins. Any eligible amount will be refunded under the timeline in Section 10. • After file opening or processing has started — Cancellation is not accepted, and no refund is available, except as expressly provided in Section 5 (Standard Visa Refusal). • Services already delivered — Services that have been fully or partly delivered (counseling, document review, application submission) cannot be cancelled or returned. If a payment is made by mistake or charged twice through the payment gateway, please contact us within 7 days with the transaction details and the duplicate amount will be refunded.
Refund Request Procedure
To initiate an eligible refund request, the student must submit a formal written claim via email to hello@eduinfinite.net with the subject line 'Refund Request — [Student Full Name] — [File Reference Number]'. The request must include: • Original money receipt or invoice issued by Eduinfinite. • Official visa refusal notice issued by the respective embassy or high commission (if applicable). • Official correspondence or deposit cancellation confirmation from the university (if applicable). • Copy of the student's valid Bangladeshi Passport or National ID (NID) matching our records.
Processing Timelines & Payment Channels
The standard timeline for completing a refund is 7 to 10 working days from the date we receive your refund claim together with all required verification documents. During this period, the request is audited and evaluated by our management and accounts department, and you will be informed of the outcome by email. The timeline applies only to refunds payable by Eduinfinite; refunds from universities, embassies, or other third parties follow their own timelines (see Section 4). Approved refunds are disbursed exclusively through formal Bangladeshi banking channels (BEFTN, NPSB, or Account Payee Cheque) or the original electronic payment method used. In accordance with Bangladeshi financial regulations and Anti-Money Laundering (AML) standards, cash refunds are strictly prohibited.
Bank Charges & Currency Fluctuations
All approved refunds are calculated and disbursed in Bangladeshi Taka (BDT). Payment gateway convenience charges, bank transfer fees, remittance deductions, and applicable government taxes (VAT/AIT) incurred during initial payment or refund processing are non-refundable. Eduinfinite is not responsible for financial losses resulting from international currency exchange rate fluctuations.
Policy Modifications & Exceptional Circumstances
Eduinfinite reserves the right to amend, update, or revise this Refund Policy in response to regulatory changes, university guidelines, or legal provisions in Bangladesh. Any changes will take effect immediately upon publication on this website. Continued engagement with Eduinfinite represents full acceptance of any updated policy terms.
Contact & Inquiries
For any questions or clarifications regarding this Return, Refund & Cancellation Policy, please contact our support team at hello@eduinfinite.net or consult with our counselors at our official office in Dhaka, Bangladesh.
These terms were last updated on November 3, 2026.